You may use this NEW online form to lodge a support request (e.g request a new account, issues with applications, installation requests etc) for the new Griffith HPC.

Under the box named "Please provide further details relating to your request.", please provide details in the following format.
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RequestDate:
Date:
GriffithID:
Family Name:
Other Name:
Phone Number:
Other Number:
Griffith Email Address:
Length:
Description:
Citations (if any) and Other relevant Information:
Research Group:
Element:
Position:
Supervisor Name:
Requested Cluster: Griffith HPC cluster or the school of ICT cluster 
(Please note that the ICT cluster is only available if your element is the school of ICT)
GPU access needed: yes or No
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The HPC form previously located https://www.griffith.edu.au/eresearch-services/request-help?hpc has now been moved into ServiceNow.
If you still have the old HPC form link bookmarked then please select "I need help with" High Performance Computing (Griffith HPC) from the in the drop down menu.

You will receive a message "The HPC form has been moved into ServiceNow.
Click to Redirect to the New Form"

Please click to re-direct to the new form. You will need to be connected to Griffith VPN and logged into Griffith portal to access this form.

Griffith HPC Support Request Form